Healthcare IT Manager — AI-Driven Help Desk & Ops

Revel Staffing; Fort Lauderdale (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Revel Staffing in Fort Lauderdale, FL is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, and end-user technology support across departments.

The ideal candidate will lead the IT help desk, automate workflows with AI-enabled tools, ensure HIPAA-compliant practices, and maintain documentation and system logs while driving service improvements.

Qualifications

• 2+ years of IT support, systems administration, or related technical experience.
• Experience managing help desk or technical support environments.
• Knowledge of networking, systems administration, endpoint support, and troubleshooting.
• Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation.
• Ability to automate repetitive IT support processes.
• Strong documentation, organization, and communication skills.
• Ability to work effectively in a fast-paced, on-site healthcare environment.
• Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• HIPAA training/certification required.

Responsibilities

• Manage IT help desk operations and support ticketing system.
• Oversee hardware, software, systems, and user-support processes.
• Support network, infrastructure, and endpoint performance.
• Troubleshoot technical issues across departments.
• Maintain IT documentation, system logs, and support procedures.
• Coordinate with vendors for system updates, support, and technology services.
• Track IT performance metrics, service levels, and recurring support issues.
• Improve user experience through timely, professional technical support.
• Identify opportunities to streamline IT workflows and reduce manual workload.
• Maintain confidentiality and comply with healthcare privacy and security standards.
• Perform additional IT-related duties as assigned.

Skills

IT support

Help desk management

Networking

Systems administration

Endpoint support

AI in IT

Automation

Documentation

Communication skills

Education

Associate or Bachelor's degree in IT/CS

Tools

Ticketing systems

Job description

Revel Staffing in Fort Lauderdale, FL is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, and end-user technology support across departments.

The ideal candidate will lead the IT help desk, automate workflows with AI-enabled tools, ensure HIPAA-compliant practices, and maintain documentation and system logs while driving service improvements.