IT Manager

Revel Staffing; Oceanside (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Revel Staffing seeks an IT Manager to oversee day-to-day IT operations and end-user support in a healthcare setting. You will manage the help desk, maintain systems and documentation, and drive automation and AI-enabled improvements across departments.

The ideal candidate brings strong troubleshooting, leadership, and practical healthcare IT experience, with a focus on privacy, security, and efficient service delivery.

Qualifications

• 2+ years of IT support, systems administration experience.
• Experience managing help desk or technical support environments.
• Knowledge of networking, systems administration, endpoint support, and troubleshooting.
• Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation.
• Ability to automate repetitive IT support processes.
• Strong documentation, organization, and communication skills.
• Ability to work effectively in a fast-paced, on-site healthcare environment.
• HIPAA training/certification required.

Responsibilities

• Manage IT help desk operations and support ticketing system.
• Oversee hardware, software, systems, and user-support processes.
• Support network, infrastructure, and endpoint performance.
• Troubleshoot technical issues across departments.
• Maintain IT documentation, system logs, and support procedures.
• Coordinate with vendors for system updates, support, and technology services
• Track IT performance metrics, service levels, and recurring support issues
• Improve user experience through timely, professional technical support
• Identify opportunities to streamline IT workflows and reduce manual workload
• Maintain confidentiality and comply with healthcare privacy and security standards
• Perform additional IT-related duties as assigned
• Implement or support AI-powered help desk and ticket-routing systems
• Automate repetitive IT support tasks where appropriate
• Use AI tools for diagnostics, documentation, reporting, and system monitoring
• Continuously evaluate opportunities to improve IT efficiency through automation
• Support responsible use of AI tools in alignment with privacy, security, and organizational policies

Skills

IT support

Help desk management

Networking

AI tooling

Documentation

Healthcare IT

Automation

Vendor coordination

Education

Associate or bachelor's in IT/CS

Tools

AI tools

Job description

A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.

Key Responsibilities

• Manage IT help desk operations and support ticketing system


• Oversee hardware, software, systems, and user-support processes


• Support network, infrastructure, and endpoint performance


• Troubleshoot technical issues across departments


• Maintain IT documentation, system logs, and support procedures


• Coordinate with vendors for system updates, support, and technology services


• Track IT performance metrics, service levels, and recurring support issues


• Improve user experience through timely, professional technical support


• Identify opportunities to streamline IT workflows and reduce manual workload


• Maintain confidentiality and comply with healthcare privacy and security standards


• Perform additional IT-related duties as assigned

AI & Automation Responsibilities

• Implement or support AI-powered help desk and ticket-routing systems


• Automate repetitive IT support tasks where appropriate


• Use AI tools for diagnostics, documentation, reporting, and system monitoring


• Continuously evaluate opportunities to improve IT efficiency through automation


• Support responsible use of AI tools in alignment with privacy, security, and organizational policies

Qualifications

• 2+ years of IT support, systems administration, or related technical experience


• Experience managing help desk or technical support environments


• Knowledge of networking, systems administration, endpoint support, and troubleshooting


• Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation


• Ability to automate repetitive IT support processes


• Strong documentation, organization, and communication skills


• Ability to work effectively in a fast-paced, on-site healthcare environment


• Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred


• HIPAA training/certification required