Healthcare IT Manager: AI-Driven Help Desk Lead

Revel Staffing; St. Louis (MO); On-site; USD 85,000 - 125,000; Full time

Job summary

Revel Staffing is seeking an IT Manager to oversee day-to-day IT operations, support services, and infrastructure performance in a healthcare setting. You will manage the help desk, maintain systems, and support end-users across departments.

The role emphasizes leadership, strong troubleshooting, and practical healthcare technology expertise, with a focus on automation and AI-enabled tools.

Qualifications

• 2+ years in IT support or related technical experience.

Responsibilities

• Manage IT help desk operations and ticketing system.
• Oversee hardware, software, systems, and user-support processes.
• Support network, infrastructure, and endpoint performance.
• Troubleshoot technical issues across departments.
• Maintain IT documentation, system logs, and support procedures.
• Coordinate with vendors for system updates and services.
• Track IT performance metrics and service levels.
• Improve user experience with timely technical support.
• Identify opportunities to streamline IT workflows and reduce manual work.
• Maintain confidentiality and comply with HIPAA standards.

Skills

IT support

Help desk management

Networking

Systems administration

Automation

Documentation

Communication

HIPAA compliance

Education

Associate or Bachelor's degree in IT/CS

Tools

Ticketing system

AI IT tooling

Job description

Revel Staffing is seeking an IT Manager to oversee day-to-day IT operations, support services, and infrastructure performance in a healthcare setting. You will manage the help desk, maintain systems, and support end-users across departments.

The role emphasizes leadership, strong troubleshooting, and practical healthcare technology expertise, with a focus on automation and AI-enabled tools.