Healthcare IT Manager: AI-Driven Operations & Support

Revel Staffing; Indianapolis (IN); On-site; USD 85,000 - 120,000; Full time

Job summary

Revel Staffing in Indianapolis seeks an IT Manager to oversee day-to-day IT operations, end-user support, systems maintenance, and infrastructure performance in a healthcare setting.

You will lead the IT help desk, coordinate with vendors, and drive service improvements through automation and AI-enabled tools. The ideal candidate has strong troubleshooting, leadership, and healthcare tech experience.

Qualifications

• 2+ years in IT support, systems administration, or related technical experience.
• Experience managing help desk or technical support environments.
• Knowledge of networking, systems administration, endpoint support, and troubleshooting.
• Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation.

Responsibilities

• Oversee IT help desk operations and support ticketing system.
• Manage hardware, software, systems, and user-support processes.
• Support network, infrastructure, and endpoint performance.
• Triage and troubleshoot technical issues across departments.
• Maintain IT documentation, system logs, and support procedures.
• Coordinate with vendors for system updates and services.
• Track IT performance metrics and service levels.
• Improve user experience with professional IT support.
• Identify opportunities to streamline IT workflows and reduce manual workload.
• Maintain confidentiality per healthcare privacy and security standards.

Skills

IT support

Systems administration

Networking

Documentation

AI tools for IT

Healthcare IT

Leadership

Education

Associate or Bachelor's degree in IT/CS

Tools

Active Directory

Windows Server

Endpoint management

Ticketing system

Job description

Revel Staffing in Indianapolis seeks an IT Manager to oversee day-to-day IT operations, end-user support, systems maintenance, and infrastructure performance in a healthcare setting.

You will lead the IT help desk, coordinate with vendors, and drive service improvements through automation and AI-enabled tools. The ideal candidate has strong troubleshooting, leadership, and healthcare tech experience.