Healthcare IT Support Specialist

Shirley Ryan AbilityLab; United States; On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Benefits package

Pay range $25/hr

Job summary

Shirley Ryan AbilityLab seeks a Help Desk Specialist to provide Tier 1 hardware and software support for end users in a healthcare environment. You will assist with network maintenance, device installs, and user account setup, collaborating with IT teams to restore services and improve user satisfaction.

The role requires a High School Diploma (A+ preferred) and at least 3 years of support experience, with strong customer service and familiarity with Windows and Microsoft Office.

Qualifications

• High School Degree required; A+ certification preferred.
• Minimum of 3 years of network/application support experience.
• Superior customer service skills.
• Experience troubleshooting PCs and printers in a client/server environment.
• Knowledge of Windows operating systems and MS Office.

Responsibilities

• Provide first tier end-user support via telephone in ACD Help Desk Environment.
• Provide face-to-face support to end-users as directed by the Manager, IS Operations.
• Resolve end users IS technology issues.
• Install hardware, software and peripherals; troubleshoot basic hardware and software problems.
• Document user interactions per established procedures.
• Manage and document resolutions in the work queue to ensure issues are resolved.

Skills

Network support

PC troubleshooting

Printer troubleshooting

Windows OS

MS Office

Customer service

Cerner experience

Great Plains experience

Education

High School Diploma

A+ certification

Tools

Cerner

Microsoft Great Plains

Job description

Shirley Ryan AbilityLab seeks a Help Desk Specialist to provide Tier 1 hardware and software support for end users in a healthcare environment. You will assist with network maintenance, device installs, and user account setup, collaborating with IT teams to restore services and improve user satisfaction.

The role requires a High School Diploma (A+ preferred) and at least 3 years of support experience, with strong customer service and familiarity with Windows and Microsoft Office.