End User Support Specialist

Insight Global; Boise (ID); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) eligibility after 90 days

Paid sick leave and time off

Job summary

Insight Global is seeking an End-User Computing Specialist I in Boise, Idaho. This role supports healthcare technologies, providing Tier 2 support for hardware, software, and networking issues. Ideal candidates have 1+ year of IT support experience and a strong willingness to learn. Responsibilities include troubleshooting, performing preventative maintenance, and collaborating with technical teams. The position offers $17 to $19 per hour with a comprehensive benefits package starting on day one, including medical, dental, vision insurance, and paid time off.

Qualifications

• 1+ year of applicable IT support experience.
• Entry-level to early-career technical skillset with a strong willingness to learn.
• Customer-focused mindset with solid troubleshooting skills.

Responsibilities

• Serve as a Tier 2 support resource, troubleshooting moderate to complex issues.
• Diagnose and resolve technical issues both remotely and onsite.
• Accurately document issues and resolutions in the ticketing system.

Skills

IT support experience

Troubleshooting skills

Customer-focused mindset

Ability to work independently

Job description

We’re looking for an End‑User Computing Specialist I to support our healthcare environment by delivering timely, accurate, and creative technical solutions that keep our end users productive.

This role supports a variety of end‑user technologies across the health system, including Desktop, Network, Telecom, Infrastructure, Print, Audio‑Visual, and Integration services.

What You’ll Do

• Serve as a Tier 2 support resource, troubleshooting moderate to complex hardware, software, telecom, and networking issues
• Diagnose, research, isolate, and resolve technical issues both remotely and onsite
• Perform preventative maintenance and restorative actions on IT hardware and infrastructure
• Collaborate with Tier 2/Engineering teams (Applications, Systems, Infrastructure, etc.) for escalations, repairs, and follow‑up
• Recommend system improvements to reduce recurring user issues
• Accurately document issues, resolutions, and activities in the ticketing system
• Resolve basic issues independently and **escalate** more complex problems as needed
• Support additional duties as assigned

What We’re Looking For

• 1+ year of applicable IT support experience
• Entry‑level to early‑career technical skillset with a strong willingness to learn
• Customer‑focused mindset with solid troubleshooting skills
• Ability to work independently in a healthcare environment
• Onsite position in Boise
• Candidates must live within a reasonable commuting distance
• Occasional overnight travel outside the Wood River area may be required
• Personal vehicle required (mileage reimbursement provided)

Compensation

$17/hr to $19/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.