Desktop Support Engineer II - User-Focused Troubleshooter

USLI; Boise (ID); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Performance-based bonuses

100% medical benefits for full-time employees

Free lunch on-site

Access to 450+ development courses

Job summary

A leading insurance company in Boise, Idaho is seeking a Desktop Support Engineer, Level II. In this role, you will be the first point of contact for technical issues, offering support through various channels. Responsibilities include troubleshooting, escalating issues when necessary, and educating users on systems. The ideal candidate has three years of application support experience and a strong service mindset. This position offers competitive benefits and promotes a diverse workplace.

Responsibilities

• Provide timely technical assistance and troubleshooting to community members.
• Respond to phone calls, emails, and support tickets with professionalism.
• Escalate issues appropriately to level II or technical leads.
• Learn and stay informed about technology and insurance products.
• Diagnose technical problems and determine effective solutions.
• Maintain records of support interactions and troubleshooting steps.

Skills

Service mindset

Technical proficiency

Problem-solving skills

Effective communication

Organizational ability

Adaptability

Education

Minimum of three years application support experience

Job description

A leading insurance company in Boise, Idaho is seeking a Desktop Support Engineer, Level II. In this role, you will be the first point of contact for technical issues, offering support through various channels. Responsibilities include troubleshooting, escalating issues when necessary, and educating users on systems. The ideal candidate has three years of application support experience and a strong service mindset. This position offers competitive benefits and promotes a diverse workplace.