Healthcare IT Desktop Technician II

Sheridan Memorial Hospital; Sheridan (WY); On-site; USD 65,000 - 90,000; Full time

Job summary

Sheridan Memorial Hospital is seeking a Workstation Technician to join the Information Systems team. You will support desktop computers, applications, and related technology for staff at local and remote locations, install and test computer systems, and resolve issues independently.

The ideal candidate has an Associate’s degree in MIS/CS or equivalent, plus five years of Windows OS/desktop experience and strong customer service skills.

Qualifications

• An Associate’s degree in MIS, Computer Science or related field or equivalent experience.
• Experience troubleshooting hardware in desktops and laptops.
• Experience installing software and patches on desktops, laptops, and servers.
• Experience troubleshooting basic network, software, printing problems.
• A+ or MCSE preferred; five years of Windows OS/PC experience.

Responsibilities

• Provide desktop and workstation support to staff locally and remotely.
• Install, configure and maintain desktop hardware and software.
• Use remote tools to resolve first/second-level issues; assist with basic network tasks.
• Collaborate with Help Desk, Network Operations, and procurement as needed.
• Communicate clearly and professionally with users; document issues and resolutions.

Skills

Communication

Customer service

Microsoft Office

Education

Associate degree in MIS/CS

Tools

MHSC help desk

Job description

Sheridan Memorial Hospital is seeking a Workstation Technician to join the Information Systems team. You will support desktop computers, applications, and related technology for staff at local and remote locations, install and test computer systems, and resolve issues independently.

The ideal candidate has an Associate’s degree in MIS/CS or equivalent, plus five years of Windows OS/desktop experience and strong customer service skills.