Healthcare IT Desktop Technician II

Sheridan Memorial Hospital; Wyoming (OH); On-site; USD 48,000 - 64,000; Full time

Job summary

Sheridan Memorial Hospital in Sheridan, WY, is seeking a Workstation Technician to support staff at local and remote locations with desktop hardware and software issues. You will install, configure, and maintain desktops, laptops, and peripherals, and work with Help Desk and Network Operations to resolve problems.

The role requires an Associate’s degree in MIS/CS or related field, plus experience with Windows operating systems, hardware repairs, and software deployments; A+ or MCSE is preferred.

Qualifications

• Associate degree in MIS/CS or related field; or equivalent experience.
• Experience troubleshooting hardware issues on desktops and laptops.
• Experience installing software/patches on desktops, laptops, and servers.
• Experience troubleshooting basic network, software, and printing problems.
• A+ or MCSE preferred.
• Five years of experience supporting Windows OS and desktop/laptop PCs.

Responsibilities

• Highly visible member of the Information Systems Team and supports staff with technical issues.
• Provide desktop/workstation support including hardware/software installation and maintenance.
• Troubleshoot and resolve issues with desktops, laptops, and peripheral devices; use remote tools for support.
• Collaborate with Help Desk and Network Operations to diagnose problems and procure hardware/software.
• Assist procurement in acquiring hardware and software and document tasks as required.

Skills

Customer Service

Desktop Support

Windows OS

Hardware Troubleshooting

Software Installation

Education

Associate's degree in MIS/CS

Tools

Remote maintenance tools

Job description

Sheridan Memorial Hospital in Sheridan, WY, is seeking a Workstation Technician to support staff at local and remote locations with desktop hardware and software issues. You will install, configure, and maintain desktops, laptops, and peripherals, and work with Help Desk and Network Operations to resolve problems.

The role requires an Associate’s degree in MIS/CS or related field, plus experience with Windows operating systems, hardware repairs, and software deployments; A+ or MCSE is preferred.