Healthcare IT Desktop Support Specialist

Intermountain Healthcare Inc.; Provo (UT); On-site; USD 4,061,000 - 6,396,000; Full time

Benefits offered by this job

Benefits package

Job summary

Intermountain Health Utah Valley Hospital in Provo, Utah is seeking an IT Support Specialist for full-time, on-site work. The role handles Caregiver computer hardware, printers, OS, software, networking, and video conferencing issues, coordinating with DTS and vendors.

Typical hours are 8:00–5:00, Monday–Friday, with on-site rotation and occasional long shifts. The position requires strong diagnostic and communication skills, plus the ability to work in a fast-paced, service-oriented environment

Qualifications

• Strong research, organizational and analytical skills as well as the ability to teach users.
• Demonstrated ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner.
• 2 years of work experience in a related support field.

Responsibilities

• Works most tickets daily to resolves typical computer issues; follows procedures and priority schedule.
• Monitor, troubleshoot and resolve system issues. Adequately documents resolution to issues in ITIL ticketing system. Maintains and updates knowledge base.
• Keeps user base informed of systems changes (i.e., software/hardware upgrades, planned down times, system unavailability).
• Disseminates information to Digital Technology Services and caregiver base when appropriate, while updating support staff regularly on the status of projects, incidents, service requests and system changes.
• Supports new and existing systems while keeping abreast of technology changes.
• Participates as the primary agent in the setup and implementation of desktop systems, including hardware, software, network connectivity, telecommunications and backup systems.
• Implements enterprise defined security policies and assists in monitoring compliance for users, systems and devices.

Skills

Strong ability to diagnose and resolve

Proven communication skills

Teamwork

Hardware, software, networks, and ITSM

Education

Bachelor’s Degree in Information Systems

2 years of work experience in a related support field

Job description

Intermountain Health Utah Valley Hospital in Provo, Utah is seeking an IT Support Specialist for full-time, on-site work. The role handles Caregiver computer hardware, printers, OS, software, networking, and video conferencing issues, coordinating with DTS and vendors.

Typical hours are 8:00–5:00, Monday–Friday, with on-site rotation and occasional long shifts. The position requires strong diagnostic and communication skills, plus the ability to work in a fast-paced, service-oriented environment