On-site IT Support Specialist for Caregivers

Intermountain Healthcare Inc.

Salt Lake City (UT)

On-site

USD 41,000 - 64,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Intermountain Health Primary Childrens Hospital in Salt Lake City is hiring an on-site IT Support Specialist to provide accurate and timely solutions for caregiver computer hardware, printers, OS, software, networking, and video conferencing. You will coordinate with Intermountain, vendors and DTS teams to resolve incidents and fulfill service requests per SLAs.

The role requires rotating shifts (5X8 or 4X10), on-call duties every 6–8 weeks, and strong ITIL documentation.

Qualifications

Strong ability to diagnose and resolve complex technical issues across hardware, software, networks and devices.
Proven written and verbal communication to explain technical concepts to users.
Ability to work with diverse teams and vendors to resolve incidents and fulfill requests.
Experience following ITIL processes and documenting resolutions in a ticketing system.

Responsibilities

Handle daily tickets, respond to inquiries, and resolve typical computer issues per priority.
Monitor, troubleshoot and document system issues; update knowledge base accordingly.
Inform users of system changes and coordinate with Digital Technology Services on projects.
Assist in desktop system setup, including hardware, software, networking, and backup.