IT Support Technician - IT Service Desk

Utah; Salt Lake City (UT); Hybrid; USD 25,000 - 39,000; Part time

Job summary

University of Utah Health Hospitals and Clinics seeks a part-time remote IT support role to assist patients and staff. This position involves developing and maintaining IT activities in network communications, systems administration or development under supervision.

Current University of Utah students are preferred for this role. Responsibilities include remote troubleshooting, user problem resolution, and clear communication.

Qualifications

• Currently enrolled in applicable, accredited program.

Responsibilities

• Handle user problems via phone or web tickets.
• Do basic troubleshooting for customers using provided tools.
• Identify, research, and resolve technical problems.
• Document, track and monitor problems to ensure timely resolution.
• Respond to telephone calls, email and personnel requests for technical support.
• Attend team meetings and communicate issues that arise appropriately.
• Work under immediate supervision.
• Other duties as assigned by the help desk manager.

Skills

Remote troubleshooting

Customer service

Communication skills

Team player

Follow directions

Work under supervision

Education

Currently enrolled in accredited program

Job description

Overview

This position will provide remote IT services for Patients and Staff. About 19 hours per week.

Current University Of Utah Students preferred for this role.

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position assists with the development and maintenance of activities in one or more of the following IT areas: network communications, systems administration or systems development. The incumbent uses knowledge of LAN/WAN, operating systems, database or application development languages to help design, deploy and maintain IT systems. This position works under the guidance of senior engineers. This position is not responsible for providing care to patient.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Handles user problems via the phone or web tickets.
• Does basic troubleshooting for customer using provided tools.
• Identifies, researches, and resolves technical problems.
• Documents, tracks and monitors problems to ensure a timely resolution.
• Responds to telephone calls, email and personnel requests for technical support.
• Relies on instructions and pre-established guidelines to perform the functions of the job.
• Attends team meetings and communicates issues that arise appropriately.
• Works under immediate supervision.
• Other duties as assigned by the help desk manager.

Knowledge / Skills / Abilities

• Ability to troubleshoot issues remotely.
• Flexible, with an excellent work ethic.
• Excellent customer service and communication skills, including written, verbal and telephone skills.
• Ability to follow directions from supervisors appropriately.
• Ability to work well in a team environment.
• Ability to work with Hospital Staff and Patients.

Qualifications

Required

• Currently enrolled in applicable, accredited program.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects.
• The worker is required to function in narrow aisles or passageways.
• The worker is subject to hazards such as climbing a ladder.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

Multi-lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Aff… The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or Hospitals and Clinics Human Resources at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 86429
Reg/Temp Regular
Employment Type Part-Time
Shift Day
Work Schedule 8-12
Clinical/Non-Clinical Status Non-Clinical
Location Name Information Technology Services
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department COR ISC 17A ITS SRVC MGMT
Category Information Technology
Workplace Set Up On-site