Healthcare IT Deployment Technician - Epic Go-Live Support

Teceze; Magnolia (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

Teceze in Magnolia, TX is seeking an IT support professional to deploy and support clinical devices during go-live. You will install and validate devices, set up workstations, printers, scanners and WOWs, and provide hands-on desktop support in a healthcare setting.

The role emphasizes rapid issue resolution, collaboration with project teams, and delivering hypercare post-deployment. Healthcare IT experience and Epic go-live familiarity are a plus.

Qualifications

• Desktop/deskside or field support experience required.
• Printer and scanner installation and troubleshooting.
• Workstation and peripheral configuration experience.
• Basic network connectivity troubleshooting.
• Healthcare or hospital IT experience preferred.
• Epic go-live or clinical deployment experience a plus.
• Experience providing hypercare/post-go-live support a plus.

Responsibilities

• Deploy, install, configure, and validate IT devices and peripherals.
• Set up and troubleshoot workstations, printers, scanners, WOWs (Workstations on Wheels), and other clinical/IT devices.
• Provide hands-on IT support during the Epic go-live period.
• Troubleshoot hardware, connectivity, configuration, and deployment issues.
• Perform post-deployment stabilization and hypercare support.
• Coordinate with project teams, site personnel, and end users to resolve issues quickly.
• Maintain a professional and customer-focused approach in a healthcare environment.

Skills

Desktop support

Deskside support

Field support

Printer installation

Scanner installation

Printer troubleshooting

Workstation configuration

Peripheral configuration

Basic network troubleshooting

Healthcare IT experience

Epic go-live experience

Hypercare support

Job description

Teceze in Magnolia, TX is seeking an IT support professional to deploy and support clinical devices during go-live. You will install and validate devices, set up workstations, printers, scanners and WOWs, and provide hands-on desktop support in a healthcare setting.

The role emphasizes rapid issue resolution, collaboration with project teams, and delivering hypercare post-deployment. Healthcare IT experience and Epic go-live familiarity are a plus.