Healthcare IT Billing Analyst: EHR Support & Growth

Nordic Consulting Partners; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Nordic Global is seeking a Professional Billing Application Analyst I to provide frontline support for clinical and business applications within Managed Services. This role is ideal for candidates with application certifications or initial healthcare IT experience, eager to grow their career.

You will respond to support requests, maintain documentation, collaborate with vendors and team members, and participate in ongoing growth within healthcare IT while supporting multiple clients and projects.

Qualifications

• Post-secondary education or equivalent experience, required
• Strong understanding of healthcare revenue cycle workflows and prior experience in healthcare billing, required
• Certification in relevant EHR application(s) required or must be certified in relevant EHR application module(s) within 4 months
• Must demonstrate and embody Nordic's maxims
• Ability to apply problem solving skills
• Excellent communication skills, written and verbal
• Proficient with Microsoft Office applications
• Strong attention to detail and ability to organize
• Must be able to work independently, as well as within a team environment
• Customer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred
• Comfortable identifying and advocating for process improvements and willingness to lead improvement efforts

Responsibilities

• Performing basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic's customers
• Fulfilling system requests from customers and translating needs into detailed requirement specifications
• Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate
• Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue
• Building and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise
• Performing analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing
• Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while also providing updates to clients directly as needed
• Following proper change control policies for application builds and configurations while developing and improving workflows and processes
• Working on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested
• Managing multiple clients and projects simultaneously with oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar
• Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities
• Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers

Skills

Problem solving

Communication skills

Detail-oriented

Teamwork

Customer service experience

Education

Post-secondary education or equivalent experience

Job description

Nordic Global is seeking a Professional Billing Application Analyst I to provide frontline support for clinical and business applications within Managed Services. This role is ideal for candidates with application certifications or initial healthcare IT experience, eager to grow their career.

You will respond to support requests, maintain documentation, collaborate with vendors and team members, and participate in ongoing growth within healthcare IT while supporting multiple clients and projects.