Growth-Ready Healthcare IT: Application Analyst I

USA102 Nordic Consulting Partners, Inc.; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Nordic Global is seeking an Application Analyst I to provide frontline support for clinical and business applications within the Managed Services division. You will respond to support requests, manage documentation, and collaborate with vendors and teammates to grow in healthcare IT.

This role fits recent entrants with applications certificates or early experience and offers exposure to hospital and physician office workflows, upgrades, and security patches, with on-call rotation possible.

Qualifications

• Bachelor’s degree in IT, engineering, healthcare informatics, CS, or related field; relevant experience acceptable.
• 3+ years in healthcare IT or equivalent IT app analyst role with degree requirement.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring excellent customer service and communication.
• Manage application and team documentation, ensuring accuracy, completeness, and relevancy.
• Establish and maintain relationships with software vendors to ensure high-level support.
• Assist in planning and executing application upgrades and security patches.
• Participate in smaller analyst-led projects, learning basic project management tasks such as scheduling meetings and taking meeting minutes.
• Learn clinically integrated hospital and physician office workflows (both clinical and business).
• Comply with all written team policies and procedures.
• Learn and leverage existing details of application documentation to provide effective and informed application support.
• Understand the entire application lifecycle to include implementations, upgrades, and eventual decommissioning and data archiving.
• Advance application knowledge and understanding from mentor/lead during first 12 months.

Skills

Analytical thinking

Problem solving

Communication

Teamwork

Education

Bachelor’s degree in Information Technology, Engineering, Healthcare Informatics, Computer Sciences, or related field

Job description

Nordic Global is seeking an Application Analyst I to provide frontline support for clinical and business applications within the Managed Services division. You will respond to support requests, manage documentation, and collaborate with vendors and teammates to grow in healthcare IT.

This role fits recent entrants with applications certificates or early experience and offers exposure to hospital and physician office workflows, upgrades, and security patches, with on-call rotation possible.