Professional Billing Analyst

Nordic Healthcare Group (NHG); United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Nordic Global is seeking a Professional Billing Application Analyst I to provide frontline support for clinical and business applications in Managed Services. This role is ideal for recent entrants with application certifications or preliminary experience in healthcare IT, focusing on EHR applications and billing workflows.

You will troubleshoot issues, document processes, coordinate with vendors, and grow your healthcare IT expertise while supporting multiple clients and projects under

Qualifications

• Post-secondary education or equivalent experience.
• Strong understanding of healthcare revenue cycle workflows and prior experience in healthcare billing is required.
• Certification in relevant EHR application(s) or must obtain certification within 4 months.
• Must demonstrate Nordic’s maxims and uphold service excellence.
• Excellent communication in written and verbal form.
• Proficient with Microsoft Office applications.

Responsibilities

• Perform basic troubleshooting to ensure EHR applications are stable and integrated for Nordic's customers.
• Fulfill system requests and translate needs into detailed specifications.
• Monitor issue queues, triage urgency, and assign actions as appropriate.
• Take customer calls about issues, resolve on the call or document and transition the issue.
• Build and configure EHR applications to meet client requirements and manage client requests related to your area of expertise.
• Analyze workflows and system setup; coordinate system upgrades and testing.
• Maintain up-to-date documentation in ticketing systems and provide client updates.
• Follow change control policies for application builds and configurations.
• Work on ad hoc projects and assist other initiatives as directed.
• Manage multiple clients and projects with oversight from Senior Application Advisors.

Skills

Healthcare billing

Problem solving

Communication

Teamwork

Attention to detail

Customer service

Education

Post-secondary education

EHR certification

Tools

Microsoft Office

Job description

Make a difference. Be happy. Grow your career.

The Professional Billing Application Analyst I provides frontline support for clinical and business applications within the Managed Services division of Nordic Global. This role is ideal for recent entrants to the healthcare IT industry who have gained application certifications or preliminary experience. The Application Analyst is responsible for responding to application support requests, managing documentation, collaborating with vendors and team members, and continuing their ongoing growth within healthcare IT.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Performing basic troubleshooting and problem-solving to ensure the integrity, integration, and stability of EHR applications for Nordic’s customers

• Fulfilling system requests from customers and translating needs into detailed requirement specifications

• Monitoring issue queues, triaging for urgency and appropriate actions, then taking actions or assigning to other team members as appropriate

• Taking customer calls about issues, resolving the issue during the call, or adequately documenting and transitioning the issue

• Building and configuring EHR applications to meet customer requirements and managing requests from your clients related to your area of application expertise

• Performing analysis of workflows and system setup, and system audits as necessary including coordinating system upgrades and testing

• Accurately, completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while also providing updates to clients directly as needed

• Following proper change control policies for application builds and configurations while developing and improving workflows and processes

• Working on projects that may be assigned on and hoc basis and may assist other corporate initiatives as necessary, directed, assigned, or requested

• Managing multiple clients and projects simultaneously with oversight from Senior Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer specific email and calendar

• Adapting own focuses of time and energy, under the guidance of Team Leads and Senior Application Advisors, to deliver on most-important priorities

• Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers

Skills and Experience

• Post-secondary education or equivalent experience, required
• Strong understanding of healthcare revenue cycle workflows and prior experience in healthcare billing, required
• Certification in relevant EHR application(s) required or must be certified in relevant EHR application module(s) within 4 months
• Must demonstrate and embody Nordic’s maxims
• Ability to apply problem solving skills
• Excellent communication skills, written and verbal
• Proficient with Microsoft Office applications
• Strong attention to detail and ability to organize
• Must be able to work independently, as well as within a team environment
• Customer service experience and prior knowledge and experience in Healthcare IT and ITIL processes, preferred
• Comfortable identifying and advocating for process improvements and willingness to lead improvement efforts

Additional details

• Ability to take on-call rotations outside of core business hours, including nights and weekends
• Ability to travel up to 10%

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.