Billing & EHR Application Analyst I - Healthcare IT

Nordic Healthcare Group (NHG); United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Nordic Global is seeking a Professional Billing Application Analyst I to provide frontline support for clinical and business applications in Managed Services. This role is ideal for recent entrants with application certifications or preliminary experience in healthcare IT, focusing on EHR applications and billing workflows.

You will troubleshoot issues, document processes, coordinate with vendors, and grow your healthcare IT expertise while supporting multiple clients and projects under

Qualifications

• Post-secondary education or equivalent experience.
• Strong understanding of healthcare revenue cycle workflows and prior experience in healthcare billing is required.
• Certification in relevant EHR application(s) or must obtain certification within 4 months.
• Must demonstrate Nordic’s maxims and uphold service excellence.
• Excellent communication in written and verbal form.
• Proficient with Microsoft Office applications.

Responsibilities

• Perform basic troubleshooting to ensure EHR applications are stable and integrated for Nordic's customers.
• Fulfill system requests and translate needs into detailed specifications.
• Monitor issue queues, triage urgency, and assign actions as appropriate.
• Take customer calls about issues, resolve on the call or document and transition the issue.
• Build and configure EHR applications to meet client requirements and manage client requests related to your area of expertise.
• Analyze workflows and system setup; coordinate system upgrades and testing.
• Maintain up-to-date documentation in ticketing systems and provide client updates.
• Follow change control policies for application builds and configurations.
• Work on ad hoc projects and assist other initiatives as directed.
• Manage multiple clients and projects with oversight from Senior Application Advisors.

Skills

Healthcare billing

Problem solving

Communication

Teamwork

Attention to detail

Customer service

Education

Post-secondary education

EHR certification

Tools

Microsoft Office

Job description

Nordic Global is seeking a Professional Billing Application Analyst I to provide frontline support for clinical and business applications in Managed Services. This role is ideal for recent entrants with application certifications or preliminary experience in healthcare IT, focusing on EHR applications and billing workflows.

You will troubleshoot issues, document processes, coordinate with vendors, and grow your healthcare IT expertise while supporting multiple clients and projects under