Healthcare IT: Billing & Claims Application Analyst II

Nordic Global; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Nordic Global is seeking an Application Analyst II to provide advanced support for clinical and business applications within the Managed Services division. You will manage incidents, documentation, and vendor relationships to ensure secure, compliant systems.

Role requires a Bachelor's degree with 5+ years in healthcare IT or related IT applications, strong analytical and communication skills, and the ability to lead small projects and work independently.

Qualifications

• Bachelor's degree or higher in IT/Healthcare Informatics, Engineering, Computer Sciences, or related field.
• 5+ years' experience in healthcare IT or equivalent IT application analyst role.
• Analytical thinking and problem-solving skills.
• Experience with ITIL-aligned service management processes (Incident, Request, Change).
• Excellent communication and customer service abilities.
• Experience in managing application support and documentation.
• Ability to work collaboratively in a team and independently.

Responsibilities

• Respond to application support requests and incidents within defined SLAs, ensuring high-level customer service and communication.
• Manage application and team documentation through proper document management lifecycles.
• Maintain and expand relationships with software vendors, ensuring application teams receive top-tier support.
• Plan and execute application upgrades, ensuring applications stay patched for security vulnerabilities.
• Achieve necessary certifications and continue professional development.
• Participate in and lead smaller analyst-led projects, coordinating with team members and tracking status.
• Gain proficiency in clinically integrated hospital and physician office workflows (clinical and business).
• Develop and maintain architecture documentation, system diagrams, and dependency maps for disaster recovery, security, and operations.
• Participate in the full application lifecycle including implementations, upgrades, decommissioning and data archiving.
• Work independently, escalate after due diligence as needed.

Skills

Analytical thinking

Problem-solving

Communication

Customer service

Documentation management

Team collaboration

Independent work

Education

Bachelor's degree in IT/Healthcare Informatics/Related field

Job description

Nordic Global is seeking an Application Analyst II to provide advanced support for clinical and business applications within the Managed Services division. You will manage incidents, documentation, and vendor relationships to ensure secure, compliant systems.

Role requires a Bachelor's degree with 5+ years in healthcare IT or related IT applications, strong analytical and communication skills, and the ability to lead small projects and work independently.