Healthcare IT: Application Analyst I — Growth & Impact

Nordic; United States; Remote; USD 60,000 - 95,000; Full time

Job summary

Nordic is seeking an Application Analyst I to provide frontline support for clinical and business applications within the Managed Services division. This role suits recent entrants to healthcare IT with certifications or preliminary experience, focusing on response to support requests, documentation, and collaboration with vendors.

You will grow within healthcare IT, learn hospital and physician workflows, participate in small projects, and advance knowledge under a mentor during the first year.

Qualifications

• Bachelor's degree in IT/Healthcare Informatics or related field.
• 3+ years’ experience in healthcare IT or equivalent IT application analyst position with degree requirement.
• Strong analytical thinking and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Respond to application support requests and incidents within defined SLAs.
• Maintain and organize application and team documentation for accuracy and relevancy.
• Establish and maintain relationships with software vendors for high-level support.
• Assist in planning and executing application upgrades and security patches.
• Participate in smaller analyst-led projects and learn basic project management tasks.
• Learn clinically integrated hospital and physician office workflows (clinical and business).
• Comply with all written team policies and procedures.
• Leverage existing documentation to provide effective application support.
• Understand the full application lifecycle including implementations, upgrades, decommissioning, and data archiving.
• Advance application knowledge under mentor during first 12 months.

Skills

Analytical thinking

Problem solving

Communication skills

Customer service

Team collaboration

Education

Bachelor's degree in IT / Engineering / Healthcare Informatics / Computer Sciences

6+ years of industry experience

Job description

Nordic is seeking an Application Analyst I to provide frontline support for clinical and business applications within the Managed Services division. This role suits recent entrants to healthcare IT with certifications or preliminary experience, focusing on response to support requests, documentation, and collaboration with vendors.

You will grow within healthcare IT, learn hospital and physician workflows, participate in small projects, and advance knowledge under a mentor during the first year.