Healthcare Intake Specialist: Care Access & Coordination

Elite Home Health Care, Inc.; New York (NY); On-site; USD 39,000 - 44,000; Full time

Job summary

Elite Home Health Care, Inc. is seeking a Healthcare Intake Specialist to help clients navigate the process of obtaining home care services. You must be organized, detail-oriented, and passionate about assisting individuals in need.

On-site position in the New York area. Responsibilities include guiding clients, verifying insurance, handling calls, conducting initial assessments, collaborating with marketing for updates, and assisting access to CHHA/MLTC/CDPAP/PCA services.

Qualifications

• Minimum of 1 year of experience in home care intake or enrollment processes.
• Proficiency with Microsoft Office and HHA Exchange software.
• Strong communication and interpersonal skills; highly organized and detail-oriented.

Responsibilities

• Guide clients through the process of obtaining home care services, offering assistance and support every step of the way.
• Verify clients' insurance coverage and eligibility for home care services, ensuring accurate billing and reimbursement.
• Answer incoming calls from clients, caregivers, and healthcare professionals, addressing inquiries and providing information about available services.
• Conduct comprehensive initial assessments to evaluate clients' healthcare needs and determine the appropriate level of care required.
• Collaborate with marketing representatives to stay informed of updates and changes, providing quick and relevant information to clients and stakeholders.
• Assist clients in accessing CHHA, MLTC, CDPAP, and PCA services.
• Educate clients on the eligibility criteria for home care services, explaining their options and helping them make informed decisions about their care.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Detail oriented

Multitasking

Tools

Microsoft Office

HHA Exchange software

Job description

Elite Home Health Care, Inc. is seeking a Healthcare Intake Specialist to help clients navigate the process of obtaining home care services. You must be organized, detail-oriented, and passionate about assisting individuals in need.

On-site position in the New York area. Responsibilities include guiding clients, verifying insurance, handling calls, conducting initial assessments, collaborating with marketing for updates, and assisting access to CHHA/MLTC/CDPAP/PCA services.