Intake Specialist - Needed Immediate Work

Helping U Homecare; New York (NY); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Medical insurance

PTO including holidays

401(k) retirement plan

Clarity Benefit Card

Job summary

Helping U Homecare in Manhattan is seeking a full-time bilingual Intake Specialist to join our team. You will educate patients about MLTC, MAP, and PACE, process referrals, and support reimbursement workflows in a busy office.

This in-office role runs Monday–Friday with opportunities for growth. Candidates should be fluent in English and Spanish, have at least 1 year of home care experience, and be proficient with HHA Exchange and multiple software systems.

Qualifications

• Bilingual English and Spanish preferred.
• Experience using HHA Exchange software required.
• Experience navigating multiple software systems.
• Proficient in customer service, communication, and follow-up.
• Strong organizational skills with attention to detail.
• Minimum of 1 year of home care experience required.
• Experience verifying health insurances.
• Familiarity with PDN and/or NHTD/TBI is a plus.

Responsibilities

• Contact and educate patients about MLTC, MAP and PACE plans.
• Process patient referrals with demographics, clinical docs, and reimbursement data.
• Verify eligibility and benefits for Medicare, Medicaid, commercial and Managed Care plans.
• Coordinate with Managed Care to confirm home care coverage and initial authorizations.
• Assist with re-enrollment, recertification, authorization and vendor changes.
• Enter information into internal systems to ensure timely reimbursement.
• Maintain patient documents and clinical records in systems.
• Report to the Director of Business Development and Intake.

Skills

Bilingual English/Spanish

HHA Exchange

Multiple software systems

Customer service

Strong organizational skills

Home care experience

Health insurance verification

PDN/NHTD/TBI familiarity

Tools

HHA Exchange

Job description

Intake Specialist Needed - Immediate Work

Helping U Homecare is a licensed home care agency serving NYC, Westchester, and Long Island, we are seeking a full-time bilingual Intake Specialist for immediate hire at our Manhattan location. This is a full-time, Monday-Friday in-office position offering opportunities for professional growth and advancement. As an Intake Specialist, you will play a vital role in our organization's mission to provide unparalleled service and valued companionship to our patients.

Responsibilities:

• Contact and educate patients about Managed Long-Term Care (MLTC), Medicaid Advantage Plus (MAP) and Program for All-Inclusive Care for the Elderly (PACE) plans
• Process patient referrals, including demographic information, clinical documentation, and financial reimbursement details
• Verify eligibility and benefits for Medicare, Medicaid, Commercial, and Managed Care insurance plans through online portals and direct communication with insurance providers
• Coordinate with Managed Care representatives to confirm home care coverage eligibility and obtain initial evaluation authorizations
• Assist patient with re-enrollment, recertification, authorization, and vendor changes
• Accurately input information into internal systems to ensure timely reimbursement
• Maintain data entry of required documents and patient clinical records
• Report to the Director of Business Development and Intake

Qualifications:

• Bilingual candidates: English and Spanish preferred
• Experience using HHA Exchange software required
• Experience working and navigating multiple software systems
• Proficient in customer service, communication, and follow-up skills
• Strong organizational skills with exceptional attention to detail
• Minimum of 1 years of home care experience required- Required
• Experience verifying Health Insurances
• Familiarity with Private Duty Nursing (PDN) and/or NHTD/TBI a plus

Compensation & Benefits:

• Competitive salary with incentives and bonus opportunities
• Medical insurance
• Paid Time Off (PTO), including holidays, vacation, sick, and personal days
• 401(k) retirement plan
• Clarity Benefit Card

What We Offer:

• A dynamic and supportive work environment
• Opportunities for professional growth and advancement
• A chance to make a meaningful difference in the lives of our patients

Note: Salary range is $45,000 - $51,000 annually.