Healthcare Intake & Customer Care Specialist

Care New England; Warwick (RI); On-site; USD 36,000 - 48,000; Full time

Job summary

Care New England Health System seeks an Intake Customer Service professional to ensure referral information meets admission criteria and is processed accurately to the appropriate team for timely patient service. You will respond to referrals efficiently, verify discharge reports, and coordinate admissions with multiple departments.

The role requires a high school diploma, strong computer skills, and healthcare or call center experience; you will document information, maintain logs, triage

Qualifications

• Requires High School diploma; Associates degree preferred.
• 3 years healthcare experience required; healthcare call center experience preferred.
• Knowledge of medical terminology and strong customer-relations skills are essential.
• Proficient with PCs and MS Office; able to manage multiple priorities.

Responsibilities

• Respond to referral sources efficiently and pleasantly.
• Verify discharge reports and coordinate admissions with appropriate departments.
• Transcribe and document intake information into records; maintain logs.
• Triages inquiries from families, physicians, and community resources via phone or fax.
• Coordinate lab work, DME/oxygen, and other services as needed.

Skills

Customer service

Medical terminology

Call center experience

MS Office

Education

High School diploma

Associate degree (preferred)

Tools

MS Office suite

Record-keeping software

Job description

Care New England Health System seeks an Intake Customer Service professional to ensure referral information meets admission criteria and is processed accurately to the appropriate team for timely patient service. You will respond to referrals efficiently, verify discharge reports, and coordinate admissions with multiple departments.

The role requires a high school diploma, strong computer skills, and healthcare or call center experience; you will document information, maintain logs, triage