Healthcare Inbound Call & Scheduling Specialist

CONSUMER DIRECTED SERVICES INC.; Aurora (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

CONSUMER DIRECTED SERVICES INC. in Skokie, IL is seeking a detail-oriented Call Center Associate to handle a high volume of inbound calls across multiple medical offices. You will collect patient information, schedule appointments, verify insurance, and inform patients of financial obligations.

The role emphasizes HIPAA compliance, routing calls appropriately, and supporting department initiatives in a fast-paced environment. Strong typing, Windows, Excel, and Outlook skills are a plus.

Qualifications

• Minimum of 2 years inbound call center experience.
• Minimum of 2 years of customer service experience.
• Healthcare environment and scheduling experience preferred.
• Proficiency in Windows, Excel and Outlook and typing at least 25 WPM is advantageous.
• Strong soft skills: customer service, attention to detail, problem-solving, issue resolution.

Responsibilities

• Manage a high volume of inbound calls across multiple medical offices and departments.
• Collect and enter patient information into the electronic health record system.
• Schedule appointments and procedures.
• Verify insurance eligibility.
• Inform patients of financial obligations.
• Promote departmental initiatives and HIPAA compliance.
• Route calls and support changes with flexibility in a fast-paced environment.

Skills

Inbound call center

Customer service

Attention to detail

Problem solving

Typing 25 WPM

Windows

Excel

Outlook

Job description

CONSUMER DIRECTED SERVICES INC. in Skokie, IL is seeking a detail-oriented Call Center Associate to handle a high volume of inbound calls across multiple medical offices. You will collect patient information, schedule appointments, verify insurance, and inform patients of financial obligations.

The role emphasizes HIPAA compliance, routing calls appropriately, and supporting department initiatives in a fast-paced environment. Strong typing, Windows, Excel, and Outlook skills are a plus.