Inbound Call Center Representative - Patient Access - Full-Time

CONSUMER DIRECTED SERVICES INC.; Aurora (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

CONSUMER DIRECTED SERVICES INC. in Skokie, IL is seeking a detail-oriented Call Center Associate to handle a high volume of inbound calls across multiple medical offices. You will collect patient information, schedule appointments, verify insurance, and inform patients of financial obligations.

The role emphasizes HIPAA compliance, routing calls appropriately, and supporting department initiatives in a fast-paced environment. Strong typing, Windows, Excel, and Outlook skills are a plus.

Qualifications

• Minimum of 2 years inbound call center experience.
• Minimum of 2 years of customer service experience.
• Healthcare environment and scheduling experience preferred.
• Proficiency in Windows, Excel and Outlook and typing at least 25 WPM is advantageous.
• Strong soft skills: customer service, attention to detail, problem-solving, issue resolution.

Responsibilities

• Manage a high volume of inbound calls across multiple medical offices and departments.
• Collect and enter patient information into the electronic health record system.
• Schedule appointments and procedures.
• Verify insurance eligibility.
• Inform patients of financial obligations.
• Promote departmental initiatives and HIPAA compliance.
• Route calls and support changes with flexibility in a fast-paced environment.

Skills

Inbound call center

Customer service

Attention to detail

Problem solving

Typing 25 WPM

Windows

Excel

Outlook

Job description

Role Summary

This position involves managing a high volume of inbound calls across multiple medical offices and departments, following established workflows and protocols.

This position involves managing a high volume of inbound calls across multiple medical offices and departments, following established workflows and protocols. Responsibilities include collecting and entering patient information into the electronic health record system, scheduling appointments and procedures, verifying insurance eligibility, and informing patients of financial obligations. The role requires promoting departmental initiatives, ensuring HIPAA compliance, routing calls appropriately, and supporting changes with flexibility and a positive attitude in a fast-paced environment.

Qualifications & Skills

• Minimum of 2 years of consistent inbound call center experience (required)
• Minimum of 2 years of customer service experience (required)
• Healthcare environment and scheduling experience preferred
• Proficiency in basic computer skills (Windows, Excel, Outlook) and typing at least 25 WPM is advantageous
• Strong soft skills: customer service, attention to detail, problem-solving, issue resolution

Location

Skokie

Benefits

Includes dental, medical, retirement/401K, vacation, vision, and other benefits.