Healthcare CSM – Epic/Cerner Integrations

Regard; Chicago (IL); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity

Annual bonus

Health benefits

PTO 18 days

Sabbatical program

Wellness budget

Team retreat

Job summary

Regard is seeking a Customer Success Manager in the United States to own the entire customer journey from integration to renewal and expansion. You will manage health of accounts, deliver impact analyses for QBRs, and collaborate with cross-functional teams to ensure a world-class client experience.

The role requires recent experience with clinical leaders in acute care and Epic or Cerner EHR integrations, with travel up to 30% and hybrid work from the Manhattan area or other US locations.

Qualifications

• 3+ years professional experience in healthcare customer success.
• Experience with the acute care setting within the past 2 years.
• Experience with inpatient Epic or Cerner EHR integrations in the past 2 years.
• Expert in leading meetings with healthcare client stakeholders at large health systems.

Responsibilities

• Oversee and manage the full customer lifecycle from technical integration to renewal and expansion.
• Establish clear retention goals and renewal milestones.
• Build relationships with client leadership to promote product value.
• Review customer feedback and drive improvements in the customer experience.
• Lead project progress tracking across internal teams and client stakeholders.

Skills

Healthcare customer success

Excel & analytics

Stakeholder management

Travel up to 30%

Tools

Epic EHR

Cerner EHR

Job description

Regard is seeking a Customer Success Manager in the United States to own the entire customer journey from integration to renewal and expansion. You will manage health of accounts, deliver impact analyses for QBRs, and collaborate with cross-functional teams to ensure a world-class client experience.

The role requires recent experience with clinical leaders in acute care and Epic or Cerner EHR integrations, with travel up to 30% and hybrid work from the Manhattan area or other US locations.