Healthcare Guest Experience Coordinator

Emergency Physicians Professional Association; Eagan (MN); Vor Ort; USD 31.000 - 38.000; Vollzeit

Zusammenfassung

Emergency Physicians Professional Association is seeking a Guest Coordinator to ensure a seamless guest experience in our urgency room settings. You will greet guests, manage scheduled and walk-in interactions, and respond to inquiries while maintaining accurate records and coordinating with multiple departments.

The role emphasizes strong communication, healthcare awareness, and proficiency with basic computer systems to support efficient patient care and satisfaction.

Qualifikationen

• Experience in a customer service role, preferably in healthcare.
• Strong communication and interpersonal skills.
• Proficiency in basic computer skills and office equipment.

Aufgaben

• Greet and assist guests upon arrival in a welcoming atmosphere.
• Manage scheduled and walk-in patient interactions for a seamless experience.
• Respond to guest inquiries via phone, email, and in person with accurate information.
• Maintain records of guest interactions and feedback to improve service.
• Collaborate with departments to ensure cohesive guest care and satisfaction.

Kenntnisse

Customer service

Healthcare familiarity

Communication skills

Computer literacy

Ausbildung

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Jobbeschreibung

Emergency Physicians Professional Association is seeking a Guest Coordinator to ensure a seamless guest experience in our urgency room settings. You will greet guests, manage scheduled and walk-in interactions, and respond to inquiries while maintaining accurate records and coordinating with multiple departments.

The role emphasizes strong communication, healthcare awareness, and proficiency with basic computer systems to support efficient patient care and satisfaction.