On-Site Patient Experience Coordinator

AEG Vision; Saint Cloud (MN); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG seeks a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will anticipate needs, communicate clearly, and optimize daily schedules for a high-quality patient experience.

Responsibilities include greeting patients, handling calls, scheduling, confirming appointments, verifying insurance, and documenting in EMR. A strong focus on confidentiality and teamwork is essential.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage email or digital communications.
• Schedule patient appointments; support provider schedule optimization.
• Confirm appointments and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter in EMR.
• Explain coverage and patient financial responsibility clearly.
• Prepare patient charts and documentation ahead of visits.
• Record charges, co-pays, and payments in EMR; allocate balances.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules as needed.
• Communicate wait times and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth transitions.

Skills

Strong organizational skills

Strong communication skills

Interpersonal skills

Ability to manage multiple priorities

Confidentiality

Education

High school diploma or equivalent

Tools

EMR familiarity

Job description

AEG seeks a Patient Care Coordinator to manage front desk operations and support patient flow across the care team. You will anticipate needs, communicate clearly, and optimize daily schedules for a high-quality patient experience.

Responsibilities include greeting patients, handling calls, scheduling, confirming appointments, verifying insurance, and documenting in EMR. A strong focus on confidentiality and teamwork is essential.