Healthcare Guest Experience Ambassador

010 OhioHealth Corporation; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

OhioHealth Corporation is seeking a Guest Services Liaison to create a welcoming, safe experience for visitors, patients, and staff across hospital and campus facilities.

You will greet guests, manage reception, assist with directions, and coordinate with security and departments to ensure smooth facility operations. The role emphasizes strong customer service, confidentiality, and effective use of office technology.

Qualifications

• High School or GED (Required).
• High proficiency in spelling and typing.
• Strong interpersonal and communication both verbal and written skills.
• Energetic, self-starting, and autonomous.
• Good team member.
• Six months prior work experience.

Responsibilities

• Guest Reception and Customer Service: Serves as the primary point of contact for visitors, leaders, associates, patients, vendors, contractors, job candidates, and other guests. Greets each person professionally, identifies their needs, resolves routine questions, and connects them with the right department or resource.
• Visitor Check-In and Notification: Manages visitor check-in and check-out according to facility procedures, security requirements, and access guidelines. Confirms appointments, issues visitor badges, keeps accurate visitor records, and promptly notifies hosts or departments when guests arrive.
• Safety and Access Control: Monitors activity in lobby, entrance, and reception areas. Coordinates with Security and department leaders when access cannot be confirmed, escalates safety or operational concerns through established channels, and follows emergency, evacuation, incident-reporting, and business-continuity procedures.
• Wayfinding and Navigation: Provides accurate directions to departments, offices, parking, transportation, and building connections using maps, electronic directories, digital wayfinding tools, and signage. Escorts individuals when accessibility or operational needs call for it, and reports outdated, unclear, or missing wayfinding information.
• Patient and Public Assistance: Helps patients and visitors use kiosks and check-in technology, and supports arrival or preliminary check-in when trained and authorized. Arranges mobility, transportation, language, or accessibility assistance through established processes. Maintains non-clinical boundaries and refers clinical, financial, scheduling, privacy, or security questions to authorized personnel.
• Administrative and Technology Support: Uses visitor management, badge-printing, communication, directory, scheduling, and business-office applications (such as Microsoft Outlook, Word, Excel, and Teams) to enter, verify, and share information accurately. Monitors shared mailboxes and service requests when assigned, and supports routine administrative work such as data entry, document preparation, and mail or package coordination.
• Operational and Department Support: Works with clinical and administrative departments, Security, Facilities, Human Resources, Information Technology, and transportation services to support service excellence, safety, quality, and privacy. Assists with special events, meetings, orientations, and tours, and performs courier or delivery activities when assigned.
• Guest Area Readiness: Keeps reception and guest service areas clean, organized, and ready, including visitor supplies, badges, maps, forms, and records. Performs other duties as assigned based on facility and operational needs.

Skills

Interpersonal communication

Verbal communication

Written communication

Typing

Spelling

Self-motivation

Autonomy

Team player

Education

High School or GED

Job description

OhioHealth Corporation is seeking a Guest Services Liaison to create a welcoming, safe experience for visitors, patients, and staff across hospital and campus facilities.

You will greet guests, manage reception, assist with directions, and coordinate with security and departments to ensure smooth facility operations. The role emphasizes strong customer service, confidentiality, and effective use of office technology.