Healthcare Guest Concierge (Day Shift)

OhioHealth Corporation; Columbus (OH); On-site; USD 31,000 - 46,000; Full time

Job summary

OhioHealth in Columbus, OH seeks a Guest Services Liaison to create a welcoming, safe experience for visitors, patients, and staff. You greet guests, manage check-ins, provide directions, and support a positive environment across hospital and clinic locations.

This non-clinical role requires strong customer service, communication, and organizational skills. Day shifts, 40 hours weekly, in Plant Operations with OhioHealth.

Qualifications

• High School or GED (Required).
• Strong spelling and typing; excellent interpersonal and written communication.
• Energetic, self-starting, autonomous; good team member.
• Six months of prior work experience.

Responsibilities

• Guest Reception and Customer Service: primary contact for visitors and guests; professional greeting and direction.
• Visitor Check-In and Notification: manage check-in/out, issue badges, notify hosts.
• Safety and Access Control: monitor lobby areas and escalate safety concerns per procedures.
• Wayfinding and Navigation: provide accurate directions and escort when needed.
• Patient and Public Assistance: assist with kiosks, accessibility needs, and referrals.
• Administrative and Technology Support: use Outlook/Excel/Teams for data entry and requests.
• Operational and Department Support: assist with events, tours, and routine services.
• Guest Area Readiness: keep reception areas clean and stocked; prepare materials.

Skills

Customer service

Communication skills

Data entry

Team player

Problem solving

Typing speed

Education

High School diploma or GED

Job description

OhioHealth in Columbus, OH seeks a Guest Services Liaison to create a welcoming, safe experience for visitors, patients, and staff. You greet guests, manage check-ins, provide directions, and support a positive environment across hospital and clinic locations.

This non-clinical role requires strong customer service, communication, and organizational skills. Day shifts, 40 hours weekly, in Plant Operations with OhioHealth.