Care Experience Navigator

OhioHealth Corporation; Westerville (OH); On-site; USD 17,000 - 22,000; Part time

Job summary

OhioHealth is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. Ambassadors collect and relay information about location, condition and treatment progress while maintaining confidentiality and advocating for timely admissions and smooth transitions.

The role supports care teams by guiding visitors, answering phones, overseeing information desks, and ensuring lobby areas are clean and orderly.

Qualifications

• Bachelor’s Degree (Required)
• Minimum Two Years of Experience in a consumer advocacy or service role.
• Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training and working of hospital.

Responsibilities

• Giving and collecting information to visitors/families/patients regarding the patient’s location, condition and treatment progress while maintaining confidentiality
• Communicating between patient, family and hospital staff
• Acting as an advocate by investigating and expediting admission and other delays.
• Resolving problems and complaints and escalating when necessary
• Responding to special needs and ensuring needs are being met
• Greeting, giving directions to and escorting visitors/families/patients, assisting with wheelchairs when necessary
• Answers multi-line phone and transfers callers to appropriate patient room or other location
• Overseeing functions of information desks and lobbies including cleanliness and order of lobbies and surrounding work areas

Skills

Customer service

Interpersonal communication

Conflict resolution

Education

Bachelor’s Degree

Job description

OhioHealth is seeking a Service Excellence Ambassador to provide exceptional customer service to patients, families, visitors and physicians. Ambassadors collect and relay information about location, condition and treatment progress while maintaining confidentiality and advocating for timely admissions and smooth transitions.

The role supports care teams by guiding visitors, answering phones, overseeing information desks, and ensuring lobby areas are clean and orderly.