Healthcare Front Office Operations Leader

Niles-2; Niles (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Niles-2 is seeking an Assistant Front Office Manager to oversee daily Front Office operations and support patient access, registration, and scheduling in a healthcare setting.

Reporting to the CFO, you will ensure accurate patient registration, excellent customer service, HIPAA compliance, and data integrity across Epic and Denticon while guiding a supervisory team in a mission-driven nonprofit environment.

Qualifications

• Minimum 5 years medical office administration experience.
• Supervisory experience required, preferably in healthcare or nonprofit settings.
• Understanding of HIPAA regulations and patient confidentiality.
• Experience with patient access, scheduling, and insurance verification workflows.

Responsibilities

• Ensure accurate patient registration and data integrity across systems.
• Oversee front desk operations and scheduling to support smooth patient flow.
• Monitor insurance verification processes and eligibility workflows.
• Maintain high-quality customer service while ensuring compliance with organizational policies.
• Capture and balance data accurately; generate routine reports as needed.

Skills

Data entry

Typing

Organizational skills

Customer service

Communication

Education

Associate’s degree in Business Administration/Healthcare Administration

Bachelor’s degree preferred

Tools

Epic

Denticon

Office 365

Job description

Niles-2 is seeking an Assistant Front Office Manager to oversee daily Front Office operations and support patient access, registration, and scheduling in a healthcare setting.

Reporting to the CFO, you will ensure accurate patient registration, excellent customer service, HIPAA compliance, and data integrity across Epic and Denticon while guiding a supervisory team in a mission-driven nonprofit environment.