Healthcare Office Manager — Lead Front Desk & Operations

Advanced Urology Centers of New York; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Job summary

INTEGRATED MEDICAL PROFESSIONALS in Bronx, NY seeks an Office Manager to lead daily front office operations in the clinic, supervise staff, manage budgets, and ensure compliant, efficient patient service. The role collaborates with Providers and Management to deliver excellent patient care.

The ideal candidate brings HR experience, strong communication, organizational and analytical skills, and healthcare-operations know-how, including EMR familiarity and payer guideline knowledge.

Qualifications

• HR experience in hiring, supervision, and performance reviews, knowledge of labor laws.
• Knowledge of continuous process improvement concepts and practices.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Delivers exceptional patient service throughout all interactions.
• Strong analytical and problem-solving skills.
• Knowledge of budget preparation and planning.
• Skill in using computer programs and applications including Microsoft Office.
• Knowledge in healthcare systems operations such as EMR.
• Knowledge of Medicare, Medicaid, managed care, and other third-party payer’s guidelines.
• Skill in leading team members to carry out all job objectives while inspiring confidence and motivation.
• Complies with all health and safety policies of the organization.
• Complies with HIPAA regulations for patient confidentiality.

Responsibilities

• Provides leadership to front desk team and implements policy changes.
• Ensures staff have necessary resources, tools, and training.
• Ensures policies meet industry standards and regulations.
• Establishes front desk objectives and procedures.
• Manages budgets, records, and contracts.
• Maintains supplies and equipment for the front desk.
• Interviews and selects new staff members.
• Addresses patient complaints escalated to management.
• Oversees performance reviews and schedules.

Skills

HR experience

Process improvement

Communication

Organizational skills

Patient service

Analytical skills

Budgeting

MS Office

EMR familiarity

Medicare/Medicaid knowledge

Education

High School Diploma or equivalent

Associates degree or higher preferred

Tools

MS Office

EMR systems

Job description

INTEGRATED MEDICAL PROFESSIONALS in Bronx, NY seeks an Office Manager to lead daily front office operations in the clinic, supervise staff, manage budgets, and ensure compliant, efficient patient service. The role collaborates with Providers and Management to deliver excellent patient care.

The ideal candidate brings HR experience, strong communication, organizational and analytical skills, and healthcare-operations know-how, including EMR familiarity and payer guideline knowledge.