Healthcare Front Office Manager — Patient Experience & Ops

Potomac Pediatrics PC; Rockville (MD); On-site; USD 60,000 - 75,000; Full time

Job summary

Potomac Pediatrics PC is seeking a dedicated Front Office Manager to oversee the daily operations of the pediatric front desk and registration areas. You will lead staff, optimize scheduling, ensure accurate insurance verification, and enhance the patient experience in a fast-paced outpatient setting.

The ideal candidate will be organized, service-oriented, and collaborative, with strong communication skills and governance of compliant administrative processes to support clinicians and patients

Qualifications

• Experience leading front-office teams in a healthcare setting.
• Strong customer service orientation with patient-first approach.
• Knowledge of front desk workflows, scheduling, and registration processes.
• Understanding of insurance verification and HIPAA compliance.

Responsibilities

• Supervise, coach, and develop front office staff.
• Oversee scheduling, registration, insurance verification, and check-in/check-out.
• Monitor performance metrics and provide ongoing feedback and coaching.
• Ensure HIPAA compliance and patient confidentiality at all times.
• Coordinate communication between providers, clinical staff, billing, and administration.
• Prepare reports and monitor front office productivity metrics.

Skills

Leadership

Team Management

Customer Service

Healthcare Operations

HIPAA Compliance

Scheduling

Communication Skills

Job description

Potomac Pediatrics PC is seeking a dedicated Front Office Manager to oversee the daily operations of the pediatric front desk and registration areas. You will lead staff, optimize scheduling, ensure accurate insurance verification, and enhance the patient experience in a fast-paced outpatient setting.

The ideal candidate will be organized, service-oriented, and collaborative, with strong communication skills and governance of compliant administrative processes to support clinicians and patients