Healthcare Front Desk Supervisor — Revenue Cycle

Novant Health; Winston-Salem (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Novant Health Urology Clinic – Kimel Park in Winston-Salem, NC seeks a Clerical Supervisor II to lead front-end revenue cycle operations and supervise non-clinical staff. You will oversee referrals, scheduling, registration, and charge entry while ensuring regulatory compliance and efficient office management.

The ideal candidate has 2 years of clerical experience in a medical office and strong skills in data analysis, communication, and problem solving.

Qualifications

• High School Diploma or GED is required; an Associate Degree is preferred.
• Two years of clerical experience in a medical office setting.
• Knowledge of organization policies, fiscal management, HR techniques, office management, and data handling.

Responsibilities

• Oversee front end revenue cycle functions and ensure regulatory compliance.
• Monitor productivity, quality, and operational efficiency; provide staffing support and coaching.
• Serve as administrative and financial resource; liaise with insurers, referral sources, hospital staff, physicians and patients.

Skills

Written & verbal communication

Data gathering & analysis

Problem solving & decision making

Prioritization & organization

Office management knowledge

Computer systems & applications

Staff coaching & education

Interfacing with stakeholders

Education

High School Diploma or GED

Associate Degree in Health or Business Administration

Tools

Computer systems & applications

Job description

Novant Health Urology Clinic – Kimel Park in Winston-Salem, NC seeks a Clerical Supervisor II to lead front-end revenue cycle operations and supervise non-clinical staff. You will oversee referrals, scheduling, registration, and charge entry while ensuring regulatory compliance and efficient office management.

The ideal candidate has 2 years of clerical experience in a medical office and strong skills in data analysis, communication, and problem solving.