Clerical Supervisor II

Novant Health; Winston-Salem (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

Novant Health Urology Clinic – Kimel Park in Winston-Salem, NC seeks a Clerical Supervisor II to lead front-end revenue cycle operations and supervise non-clinical staff. You will oversee referrals, scheduling, registration, and charge entry while ensuring regulatory compliance and efficient office management.

The ideal candidate has 2 years of clerical experience in a medical office and strong skills in data analysis, communication, and problem solving.

Qualifications

• High School Diploma or GED is required; an Associate Degree is preferred.
• Two years of clerical experience in a medical office setting.
• Knowledge of organization policies, fiscal management, HR techniques, office management, and data handling.

Responsibilities

• Oversee front end revenue cycle functions and ensure regulatory compliance.
• Monitor productivity, quality, and operational efficiency; provide staffing support and coaching.
• Serve as administrative and financial resource; liaise with insurers, referral sources, hospital staff, physicians and patients.

Skills

Written & verbal communication

Data gathering & analysis

Problem solving & decision making

Prioritization & organization

Office management knowledge

Computer systems & applications

Staff coaching & education

Interfacing with stakeholders

Education

High School Diploma or GED

Associate Degree in Health or Business Administration

Tools

Computer systems & applications

Job description

What We Offer

Lead Operations. Inspire Teams. Drive Exceptional Patient Care and Operational Excellence!

Join our team as a Clerical Supervisor and make a meaningful impact on both patient experience and organizational success.

• Schedule: Full Time, Days 8:00am - 5:00pm
• Department: Novant Health Urology Clinic - Kimel Park
• Location: Winston -Salem, NC

As a Clerical Supervisor II you will:

• Ensure compliance with regulatory and organizational standards
• Monitor productivity, quality, and operational efficiency
• Provide staffing support, employee education, and ongoing coaching
• Serve as a trusted administrative and financial resource

About Our Urology Clinic

We specialize in diagnosing and treating urinary tract disorders, kidney stones, prostate health, bladder issues, and men’s and women’s pelvic health. Join us in providing advanced, patient-centered care that improves quality of life.

What You'll Do

• Responsible for overall front end revenue cycle functions.
• Effects ongoing quality, productivity and efficiency in daily operations of departments and services by providing office management and supervision of non-clinical employees, serving as administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, hospital staff, physicians, and customers.
• Areas of responsibility include but not limited to referrals/orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing. Supervises between 10 and 19 FTEs.

What We’re Looking For

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. Associates Degree in Health or Business Administration.
• Experience: Two years of clerical experience in a medical office setting, required. With one year of supervisory experience, preferred.
• Additional Skills (required): Knowledge of organization policies and procedures. Knowledge of fiscal management and human resource management techniques. Knowledge of office management techniques and practices. Knowledge of computer systems and applications. Skill in gathering, analyzing, and evaluating data. Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations. Ability to exercise initiative, problem-solving, decision-making. Ability to read, interprets, and applies clinic policies and procedures. Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities. Physical requirements: Stand and move around the majority of the day; climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

201363