Healthcare Front Desk Specialist — Patient Care & Scheduling

Bay State Physical Therapy; Waltham (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Career growth

Professional development

Meaningful work

Collaborative culture

Job summary

Bay State Physical Therapy in Waltham, MA is hiring a Medical Receptionist to welcome patients, answer phones, schedule appointments, and support billing and administrative tasks. You will verify insurance benefits, explain patient financial responsibilities, manage intake forms, and help coordinate referrals and authorizations to keep the clinic running smoothly.

This role requires experience in a medical office or front desk, strong communication, organization, and the ability to multitask in

Qualifications

• Experience in a medical office or front desk essential.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service.
• Answer phones and assist with scheduling appointments.
• Verify insurance benefits and explain patient financial responsibilities.
• Manage patient intake forms and maintain accurate records.
• Coordinate referrals, authorizations, and insurance approvals.
• Support clinic operations and maintain efficient schedules.
• Assist with billing, payments, and administrative tasks.

Skills

Healthcare experience

Customer service

Phone screening

Insurance verification

Multitasking

Attention to detail

Tools

Scheduling software

Job description

Bay State Physical Therapy in Waltham, MA is hiring a Medical Receptionist to welcome patients, answer phones, schedule appointments, and support billing and administrative tasks. You will verify insurance benefits, explain patient financial responsibilities, manage intake forms, and help coordinate referrals and authorizations to keep the clinic running smoothly.

This role requires experience in a medical office or front desk, strong communication, organization, and the ability to multitask in