Medical Front Desk Specialist - Growth & Impact in PT

Bay State Physical Therapy; Fall River (MA); On-site; USD 36,000 - 42,000; Full time

Job summary

Bay State Physical Therapy in Fall River, MA is seeking a friendly Medical Receptionist to welcome patients, answer phones, schedule appointments, verify insurance, and manage intake forms in a busy outpatient clinic.

You will support billing and clinic operations, coordinate referrals and authorizations, maintain accurate records, and help ensure smooth patient flow while delivering excellent customer service. This role offers growth within a supportive, team-oriented culture.

Qualifications

• Experience in a medical office, healthcare setting, or front desk role required.
• Knowledge of insurance verification and patient financial responsibilities preferred.
• Strong communication and customer service skills.
• Excellent organization and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

Skills

Medical office experience

Insurance verification

Customer service

Multitasking

Organizational skills

Job description

Bay State Physical Therapy in Fall River, MA is seeking a friendly Medical Receptionist to welcome patients, answer phones, schedule appointments, verify insurance, and manage intake forms in a busy outpatient clinic.

You will support billing and clinic operations, coordinate referrals and authorizations, maintain accurate records, and help ensure smooth patient flow while delivering excellent customer service. This role offers growth within a supportive, team-oriented culture.