Receptionist, Float

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Medical Affiliates of Cape Cod in Hyannis is seeking a receptionist to support MACC practices. You will greet patients, check in/out, verify demographics and insurance, and schedule appointments in the EMR system to maintain smooth daily operations.

The role requires clear English communication, 1 year office experience, and proficiency with MS Office. You’ll handle calls, referrals, and patient records while upholding HIPAA guidelines and delivering courteous service.

Qualifications

• High school graduate or equivalent.
• Ability to read, write and communicate in English.
• Strong communication and interpersonal skills.
• Experience with current office technology (EMR, MS Office) preferred.
• Experience in an office setting with at least 1 year preferred.
• Knowledge of insurance authorization/referral requirements preferred.
• Medical Terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Greets and acknowledges patients’ presence in the waiting room.
• Answers the phone promptly, directs calls, and takes messages.
• Checks‑in/registers patients in the EMR and verifies demographics.
• Verifies insurance authorization and collects co-pays.
• Schedules and reschedules appointments in the EMR.
• Maintains physician daily appointment schedule and prepares charts.
• Handles cancellations and no-shows and notifies clinicians.
• Opens and distributes mail; maintains front desk workflow.
• Maintains confidentiality under HIPAA and supports staff.
• Ability to float to other MACC practices when required.
• Performs other duties as assigned.

Skills

English proficiency

Communication skills

Interpersonal skills

MS Office

Office experience

Typing 30 WPM

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. Exempt (Salaried) position salary ranges are based on a 40-hour workweek (37.5 hours for VNA) and offers are prorated based on FTE.

Beware scam interview requests

Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/

Job Description - Receptionist, Float (261014-50014514)

Job Description

Purpose of Position : To provide administrative support in an efficient, timely and professional manner to the MACC practice. This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations.

Description

• Greets and promptly acknowledges patients’ presence in the waiting room
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
• Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
• Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
• Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
• Processes cancellations and no show appointments, and notifies clinician of change in schedule
• Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
• Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
• Prepare associated forms such as requisitions or referral forms with review of any prep required
• Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
• Refer patients with billing inquiries and/or payment questions to the billing office
• Print and/or provide medical records information to outside agencies and physicians under established guidelines
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
• Attends departmental meetings
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
• Ability to float to other MACC practices when required
• Perform other work related duties and activities as assigned or requested

Qualifications

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Strong communication and interpersonal skills
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Experience in an office setting with at least 1 year experience preferred
• Knowledge of various insurance authorization/referral requirements preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred

Schedule Details : 40 hours per week, Rotating Days, 7am-5pm or 8am-4pm, No Weekend & Holidays.

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Hyannis

Department : MAC-CMC CORPORATE MACC

Annual/Hourly : Hourly

Hiring Pay Range : $ 20.6 - $ 23.75