Healthcare Front Desk & Scheduling Specialist

Fresenius Medical Care; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Fresenius Medical Care in Durham, NC seeks a Patient Services Coordinator to manage scheduling, admissions and medical record processes. You will handle pre-procedure coordination, verify insurance, and assist with billing front-end tasks, while ensuring timely data entry and secure records.

The role requires solid computer skills, good communication, and the ability to multitask in a busy healthcare setting, with potential involvement in transportation coordination and payor interactions.

Qualifications

• 1–2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in the use of computers and Microsoft Office.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

Responsibilities

• Schedule and input all appointments in the scheduling module; manage pre-procedure activities.
• Facilitate admissions by collecting patient identification and insurance information.
• Assemble and maintain patient medical and financial records securely.
• Complete front-end billing process and enter data into registration module.
• Perform insurance verification and handle prior authorizations as required.
• Assist with patient transportation when eligible.
• Ensure signatures on charts and admissions data per FMCNA policies.
• Maintain accurate scanned and filed documents within 24 hours of visits.
• Communicate changes about procedures and insurance to relevant parties and records.
• Coordinate medical records handling, storage, and distribution per policy.
• Oversee office materials, shipments, and deliveries.
• Other duties as assigned.

Skills

Excellent communication skills

Multitasking

Adaptability

Education

High School Diploma or equivalent

Associate Degree or higher preferred

Tools

Microsoft Office

Job description

Fresenius Medical Care in Durham, NC seeks a Patient Services Coordinator to manage scheduling, admissions and medical record processes. You will handle pre-procedure coordination, verify insurance, and assist with billing front-end tasks, while ensuring timely data entry and secure records.

The role requires solid computer skills, good communication, and the ability to multitask in a busy healthcare setting, with potential involvement in transportation coordination and payor interactions.