Healthcare Front Desk & Resident Services Specialist

Monarch Healthcare Management; Robbinsdale (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

UKG Wallet – get paid the next day!

Free Single Medical Insurance

Loan reimbursement.

Scholarship Opportunities

Paid Time Off – Vacation Time

401 (k) with annual contribution match

Referral bonuses

Career path to other positions within/

Job summary

Monarch Healthcare Management seeks a friendly Receptionist to greet residents, families, visitors, applicants, and staff while professionally handling calls and inquiries. You will schedule transportation, manage files, and assist with admissions documents in a healthcare setting.

This role supports the Health Information Director, performs clerical tasks, handles mail and supply orders, and contributes to a positive, patient-centered environment.

Qualifications

• High school diploma preferred; healthcare or assisted living experience beneficial.
• Proficiency with computer systems and office equipment.
• Strong customer service, verbal and written communication.
• Ability to handle multiple tasks and adapt to a fast-changing environment.

Responsibilities

• Greet residents, families, visitors, applicants, and staff and answer/direct phone calls.
• Manage incoming inquiries and schedule resident transportation.
• Provide clerical support such as filing medical records, copying admission documents, and preparing forms.
• Assist Health Information Director and support administrative tasks including correspondence, supply ordering, mail distribution, and follow-up related to residents and admissions.
• Respond to resident account inquiries when needed; maintain professionalism, confidentiality, and dress code standards.

Skills

Customer service

Communication

Clerical skills

Medical office experience

Education

High school diploma

Job description

Monarch Healthcare Management seeks a friendly Receptionist to greet residents, families, visitors, applicants, and staff while professionally handling calls and inquiries. You will schedule transportation, manage files, and assist with admissions documents in a healthcare setting.

This role supports the Health Information Director, performs clerical tasks, handles mail and supply orders, and contributes to a positive, patient-centered environment.