Healthcare Front Desk & Registration Specialist

HorseShoe Beverage Company; Oak Ridge (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Knoxville Orthopaedic Clinic is seeking a Patient Registration Team Member to join the Revenue Cycle team and deliver a positive patient experience from arrival. You will greet patients, complete check-in, verify demographics and insurance, collect payments, and support efficient flow throughout the clinic while upholding HIPAA and privacy standards.

The ideal candidate is professional, dependable, organized, and comfortable in a fast-paced healthcare setting, delivering excellent customer

Qualifications

• Experience in customer service, front-office operations, or patient access is preferred.
• Ability to verify demographics and insurance information accurately.
• Proficient with basic computer tasks and learning EHR systems.

Responsibilities

• Greet and assist patients and visitors in a friendly, professional manner.
• Complete patient check-in and registration accurately and efficiently.
• Verify and update patient demographic, contact, insurance, and billing information.
• Obtain and scan identification, insurance cards, referrals, authorizations, consent forms, and other required documentation.
• Verify insurance eligibility and identify coverage or registration concerns.
• Collect co-pays, self-pay deposits, outstanding balances, and other patient payments.
• Answer patient questions related to registration, appointments, forms, payments, and general clinic processes.
• Work closely with clinical and Revenue Cycle Team Members to support efficient patient flow.
• Maintain accurate patient records and promptly address missing or incorrect information.
• Assist with appointment changes, cancellations, rescheduling, and other patient-access needs as assigned.
• Protect patient confidentiality and comply with HIPAA, privacy, payment-handling, and KOC policies and procedures.

Skills

Customer service

Patient access

Attention to detail

Communication

Multitasking

Basic computer skills

Education

High school diploma or equivalent

Tools

NextGen

Job description

Knoxville Orthopaedic Clinic is seeking a Patient Registration Team Member to join the Revenue Cycle team and deliver a positive patient experience from arrival. You will greet patients, complete check-in, verify demographics and insurance, collect payments, and support efficient flow throughout the clinic while upholding HIPAA and privacy standards.

The ideal candidate is professional, dependable, organized, and comfortable in a fast-paced healthcare setting, delivering excellent customer