Patient Registration Specialist — Front Desk Concierge

HorseShoe Beverage Company; Knoxville (TN); On-site; USD 22,000 - 28,000; Full time

Job summary

Knoxville Orthopaedic Clinic is seeking a Patient Registration Team Member to join our Revenue Cycle team. You will be one of the first points of contact, handling check-in, verifying demographics and insurance, collecting payments, and ensuring smooth clinic flow.

The ideal candidate is professional, detail‑oriented, and capable of working in a fast-paced healthcare setting while delivering excellent customer service. This is a non-exempt, full-time position based in Knoxville, TN.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, patient access, medical registration, front-office operations, or another detail-oriented service environment preferred.
• Strong attention to detail and commitment to accuracy.
• Excellent verbal and written communication skills.
• Professional and compassionate approach when working with patients, families, providers, and fellow Team Members.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Basic computer and keyboarding skills with the ability to learn electronic health record and practice-management systems.
• Ability to handle confidential patient and financial information appropriately.

Responsibilities

• Greet and assist patients and visitors in a friendly, professional manner.
• Complete patient check-in and registration accurately and efficiently.
• Verify and update patient demographic, contact, insurance, and billing information.
• Obtain and scan identification, insurance cards, referrals, authorizations, consent forms, and other required documentation.
• Verify insurance eligibility and identify coverage or registration concerns.
• Collect co-pays, self-pay deposits, outstanding balances, and other patient payments.
• Answer patient questions related to registration, appointments, forms, payments, and general clinic processes.
• Work closely with clinical and Revenue Cycle Team Members to support efficient patient flow.
• Maintain accurate patient records and promptly address missing or incorrect information.
• Assist with appointment changes, cancellations, rescheduling, and other patient-access needs as assigned.
• Protect patient confidentiality and comply with HIPAA, privacy, payment-handling, and KOC policies and procedures.

Skills

Customer service

Attention to detail

Verbal communication

Written communication

Multitasking

Education

High school diploma

Tools

NextGen EHR

Practice management systems

Job description

Knoxville Orthopaedic Clinic is seeking a Patient Registration Team Member to join our Revenue Cycle team. You will be one of the first points of contact, handling check-in, verifying demographics and insurance, collecting payments, and ensuring smooth clinic flow.

The ideal candidate is professional, detail‑oriented, and capable of working in a fast-paced healthcare setting while delivering excellent customer service. This is a non-exempt, full-time position based in Knoxville, TN.