Healthcare Front Desk & Pre-Auth Coordinator

Arise Treatment Center; Zionsville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Arise Treatment Center in Indiana seeks a front desk receptionist to manage the initial point of contact, admission screening, phone intake, and visitor management. Prior authorization experience is required to support clinical workflows.

The role involves HIPAA compliance, basic computer use, mail handling, and coordination with the Clinical Director and Privacy Officer. Pre-employment checks and health screenings are part of the onboarding process.

Qualifications

• High school diploma required; associate’s degree preferred.
• Experience in reception, office administration, or healthcare front desk.
• Knowledge of HIPAA and basic computer skills.

Responsibilities

• Conduct pre-screening procedures and phone intake (ATC-143).
• Manage visitor sign-in/sign-out, ID verification, and escorting (ATC-143).
• Apply 42 CFR Part 2: cannot confirm or deny anyone is in treatment (ATC-128).
• Route all Release of Information requests to the Clinical Director / Privacy Officer (ATC-129).
• Accept subpoenas and warrants; immediately contact the CEO and Compliance (ATC-127).
• Handle mail distribution; enforce sealed mail policy and contraband awareness.
• Answer emergency calls, contact 911, activate notification chain (ATC-133).
• Collect and distribute daily mail to appropriate personnel (ATC-410).
• Provide facility orientation information to scheduled visitors (ATC-133).
• Maintain front desk supplies and organizational materials.
• Support administrative tasks as assigned

Skills

Reception experience

HIPAA knowledge

Basic computer skills

Education

High school diploma

Associate’s degree preferred

Job description

Arise Treatment Center in Indiana seeks a front desk receptionist to manage the initial point of contact, admission screening, phone intake, and visitor management. Prior authorization experience is required to support clinical workflows.

The role involves HIPAA compliance, basic computer use, mail handling, and coordination with the Clinical Director and Privacy Officer. Pre-employment checks and health screenings are part of the onboarding process.