Patient Access Supervisor: Pre-Registration & Insurance Auth

Powers-Health; Munster (IN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) retirement plan

Paid Time Off (PTO)

Life insurance

Job summary

Powers Health in Indiana seeks a Supervisor for the Engagement Center to lead daily operations in Pre Reg and Insurance Authorization. You will supervise staff in centralized scheduling, registration, insurance verification, and preauthorization while ensuring compliant, patient-friendly access.

Collaborating with clinical and revenue cycle teams, you will drive productivity, training, and process improvements to deliver exceptional patient service and a seamless patient experience.

Qualifications

• High School Diploma or GED required; Bachelor’s degree in Healthcare Administration, Business Administration, or a related field preferred.
• 3 to 5 years of progressive experience in patient access, registration, centralized scheduling, and/or hospital admissions required.
• Minimum of 2 years of supervisory, lead, or team lead experience in a healthcare patient access, registration, scheduling, admissions, or call center environment required.
• Demonstrated knowledge of patient access functions, including scheduling, registration, insurance verification, benefits eligibility, and preauthorization.
• Working knowledge of Medicare, Medicaid, commercial insurance requirements, and healthcare billing and registration regulations.
• Strong understanding of medical terminology and healthcare scheduling workflows.
• Experience using electronic health record (EHR) systems, scheduling applications, Epic preferred and Microsoft Office applications including Word, Excel, and Outlook.
• Excellent leadership, communication, interpersonal, coaching, and conflict resolution skills.
• Strong analytical, organizational, and problem-solving abilities with the ability to prioritize multiple responsibilities and meet deadlines.
• Ability to work independently while fostering a collaborative, team-oriented environment.
• Bilingual language skills are preferred.

Responsibilities

• Provide daily operational leadership and oversight of the Engagement Center team to ensure exceptional patient service and efficient patient access operations.
• Monitor departmental productivity, quality, service levels, and KPIs; coach and develop team members; resolve escalated patient concerns.
• Partner with clinical departments, providers, and revenue cycle leadership to promote a seamless patient experience and support organizational goals.
• Drive process improvements that enhance patient access and operational efficiency.

Skills

Staff supervision

Patient access

Communication

Coaching

Analytical thinking

Education

High School Diploma or GED

Bachelor’s degree in Healthcare Administration or Business Administration

Tools

Epic

MS Office (Word, Excel, Outlook)

Job description

Powers Health in Indiana seeks a Supervisor for the Engagement Center to lead daily operations in Pre Reg and Insurance Authorization. You will supervise staff in centralized scheduling, registration, insurance verification, and preauthorization while ensuring compliant, patient-friendly access.

Collaborating with clinical and revenue cycle teams, you will drive productivity, training, and process improvements to deliver exceptional patient service and a seamless patient experience.