Medical Front Desk & Patient Concierge

UofL Health; Louisville (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

UofL Health in Louisville, KY is seeking a receptionist to greet patients, schedule appointments, and maintain records and accounts within our integrated health system.

Responsibilities include answering calls, checking patients in and out of the EMR, preparing patient education materials, coordinating referrals and test orders, and ensuring HIPAA compliance. The role emphasizes teamwork and patient-centered care within a not-for-profit academic health system.

Qualifications

• High School Diploma or GED required.
• One year healthcare experience preferred.
• HIPAA privacy and security knowledge is important.

Responsibilities

• Answer phone calls and direct them appropriately.
• Check patient into the electronic medical record.
• Ensure patient packet questionnaire is complete and assist if needed.
• Address patients' questions or needs.
• Review MD visit orders to manage referrals, follow-ups, DME orders, test orders and medication orders.
• Print paperwork for patient education and/or test instructions.
• Check patient out of the electronic medical record at completion of visit.
• Support department/team goals and collaborate with colleagues.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

UofL Health in Louisville, KY is seeking a receptionist to greet patients, schedule appointments, and maintain records and accounts within our integrated health system.

Responsibilities include answering calls, checking patients in and out of the EMR, preparing patient education materials, coordinating referrals and test orders, and ensuring HIPAA compliance. The role emphasizes teamwork and patient-centered care within a not-for-profit academic health system.