Healthcare Front Desk & Patient Concierge

San Juan Regional Medical Center; Farmington (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

San Juan Regional Medical Center in Farmington, NM is seeking a Customer Service Representative (CSR) to be the liaison between patients and clinical staff. You will provide excellent service and set a positive tone for every interaction, demonstrating confidence, adaptability, and initiative.

The role emphasizes strong data entry and computer skills, the ability to handle referrals and authorizations, and staying aligned with our Service Standards of Safety, Courtesy, Effectiveness, and

Qualifications

• High school diploma or GED.
• Preferred: receptionist, clerical, or secretarial experience.

Responsibilities

• Consistently exceeds customer service expectations.
• Strong data entry and computer skills.
• Assist with referrals, authorizations, and basic billing tasks.
• Follow policy and procedure.
• Build productive interpersonal relationships in each encounter.
• Demonstrate teamwork and actively participate in the department.
• Other duties as assigned.

Education

High school diploma or GED

Job description

San Juan Regional Medical Center in Farmington, NM is seeking a Customer Service Representative (CSR) to be the liaison between patients and clinical staff. You will provide excellent service and set a positive tone for every interaction, demonstrating confidence, adaptability, and initiative.

The role emphasizes strong data entry and computer skills, the ability to handle referrals and authorizations, and staying aligned with our Service Standards of Safety, Courtesy, Effectiveness, and