Customer Service Representative- Full Time

San Juan Regional Medical Center; Durango, Northern (CO, KY); Hybrid; USD 38,000 - 50,000; Full time

Job summary

San Juan Regional Medical Center in Durango, CO is seeking a Customer Service Representative to be the friendly, efficient liaison between patients and clinic staff. The CSR will manage encounters with courtesy, handle data entry tasks, and support billing and scheduling duties as part of a busy clinic team.

Requires a high school diploma or GED and strong computer/data entry skills. Previous receptionist/clerical experience is preferred; candidates should demonstrate adaptability and a

Qualifications

• High school diploma or GED required.
• Preferred: receptionist, clerical and/or secretarial experience.
• Strong data entry and computer skills.

Responsibilities

• Consistently provides excellent customer service and courteous interactions.
• Acts as liaison between patients and clinical staff.
• Coordinates encounters and maintains patient communications and records.

Skills

Customer service

Data entry

Computer skills

Education

High school diploma or GED

Tools

Microsoft Office

EHR systems

Job description

## Customer Service Representative- Full TimeApplyremote type: Not Applicablelocations: SJHP Family and Specialty Medicinetime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R0008819### Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.The CSR is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical; staff, and demonstrating self-confidence, adaptability, and personal initiative. The CSR coordinates customer encounters and serves as the communication hub for the clinic, in an attentive, courteous, and competent manner.**Required Behaviors:*** As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.**Required Qualifications:*** High school diploma or GED**Preferred Qualifications:*** Previous receptionist, clerical and/or secretarial experience preferred**Duties and Responsibilities:*** Consistently exceeds customer service expectations* Strong data entry and computer skills* When assigned, achieves necessary skills to support obtaining referrals and authorizations, handling financial transactions, managing the patient’s medical records and clinic and hospital billing and coding* Understands and follows policy and procedure* Builds productive interpersonal relationships in every encounter* Demonstrates teamwork* Actively participates in the department* Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: **Safety, Courtesy, Effectiveness, and Stewardship*** Other duties as assigned**Physical Demands and Environmental Work Conditions:*** Must be able to see with corrective eyewear and hear clearly with assistance.* Must be able to sit and walk frequently or for long periods of time; must be able to stand, bend, squat, climb, kneel, and twist routinely* Constant use of the computer and keyboard* Must be able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds frequently**Special Demands:*** Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of care* Effectively copes and strives for balance when caring for acutely ill patients and families### About UsAs you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.To learn more, visit us at http://www.sanjuanregional.com.