Customer Service Representative- Full Time

San Juan Regional Medical Center; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

San Juan Regional Medical Center is seeking a Customer Service Representative to act as a liaison between patients, clinical staff, and the public. The CSR will coordinate patient encounters and maintain a courteous, competent demeanor in all interactions.

The role emphasizes self-confidence, adaptability, personal initiative, and the ability to handle multiple tasks while upholding SJRMC’s Service Standards: Safety, Courtesy, Effectiveness, and Stewardship.

Qualifications

• High school diploma or GED required.
• Previous receptionist, clerical and/or secretarial experience preferred.

Responsibilities

• Consistently exceeds customer service expectations.
• Strong data entry and computer skills.
• When assigned, supports obtaining referrals and authorizations, handling financial transactions, and managing patient records.
• Follows policy and procedure.
• Builds productive interpersonal relationships in every encounter.
• Demonstrates teamwork and actively participates in the department.

Skills

Customer service

Data entry

Communication

Education

High school diploma or GED

Job description

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community. The CSR is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinical; staff, and demonstrating self-confidence, adaptability, and personal initiative. The CSR coordinates customer encounters and serves as the communication hub for the clinic, in an attentive, courteous, and competent manner.

Required Behaviors

As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications

High school diploma or GED

Preferred Qualifications

Previous receptionist, clerical and/or secretarial experience preferred

Duties and Responsibilities

• Consistently exceeds customer service expectations
• Strong data entry and computer skills
• When assigned, achieves necessary skills to support obtaining referrals and authorizations, handling financial transactions, managing the patient’s medical records and clinic and hospital billing and coding
• Understands and follows policy and procedure
• Builds productive interpersonal relationships in every encounter
• Demonstrates teamwork
• Actively participates in the department
• Each employee is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
• Other duties as assigned

Physical Demands and Environmental Work Conditions

• Must be able to see with corrective eyewear and hear clearly with assistance
• Must be able to sit and walk frequently or for long periods of time
• must be able to stand, bend, squat, climb, kneel, and twist routinely
• Constant use of the computer and keyboard
• Must be able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds frequently

Special Demands

• Sets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of care
• Effectively copes and strives for balance when caring for acutely ill patients and families

As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

To learn more, visit us at http://www.sanjuanregional.com.