Patient Experience Specialist

San Juan Regional Medical Center; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

San Juan Regional Medical Center is seeking a Customer Service Representative to act as a liaison between patients, clinical staff, and the public. The CSR will coordinate patient encounters and maintain a courteous, competent demeanor in all interactions.

The role emphasizes self-confidence, adaptability, personal initiative, and the ability to handle multiple tasks while upholding SJRMC’s Service Standards: Safety, Courtesy, Effectiveness, and Stewardship.

Qualifications

• High school diploma or GED required.
• Previous receptionist, clerical and/or secretarial experience preferred.

Responsibilities

• Consistently exceeds customer service expectations.
• Strong data entry and computer skills.
• When assigned, supports obtaining referrals and authorizations, handling financial transactions, and managing patient records.
• Follows policy and procedure.
• Builds productive interpersonal relationships in every encounter.
• Demonstrates teamwork and actively participates in the department.

Skills

Customer service

Data entry

Communication

Education

High school diploma or GED

Job description

San Juan Regional Medical Center is seeking a Customer Service Representative to act as a liaison between patients, clinical staff, and the public. The CSR will coordinate patient encounters and maintain a courteous, competent demeanor in all interactions.

The role emphasizes self-confidence, adaptability, personal initiative, and the ability to handle multiple tasks while upholding SJRMC’s Service Standards: Safety, Courtesy, Effectiveness, and Stewardship.