Check-In Services Lead – Patient & Visitor Care

San Juan Regional Medical Center; Farmington (NM); On-site; USD 19,000 - 25,000; Full time

Job summary

San Juan Regional Medical Center in Farmington, NM seeks a Check-In Service Associate to greet visitors, direct guests, and support hospital initiatives. You will train and supervise Information Desk volunteers, ensuring exceptional service and a safe, welcoming environment.

The role emphasizes confidentiality, patient privacy, and effective communication with staff and families while handling health screenings as needed. Join a values-driven team dedicated to delivering compassionate care.

Qualifications

• Maintain a professional appearance and demeanor.
• Excellent customer service skills.
• Team player.
• Great with people.
• Comfortable providing health screenings for our customers (as needed).
• Highly motivated.
• Effective communication.
• High School Diploma or higher.
• Computer experience.
• Always maintain confidentiality with patients, co-workers, volunteers, and visitors.
• Possesses and demonstrates patience and tolerance.

Responsibilities

• Greets every person who enters the hospital while delivering exceptional service with every encounter.
• Meets and exceeds customer needs/expectations at every opportunity.
• Assists customers in getting to their destinations at every opportunity.
• Possesses knowledge of locations and services within the hospital and our campus to escort and properly direct customers.
• Supports hospital initiatives and embrace change.
• Assists with training, mentoring, and supervision of other staff at the Information desk (including volunteers).
• Diffuses difficult situations while meeting customer needs.
• Handles difficult situations carefully using active listening and critical thinking; to resolve situations with the best possible outcome.
• Ensures safety and security for self, volunteers, visitors, and patients with the check in process.
• Issues the appropriate visitation or procedure tags to every person who enters.
• Conducts Health Screening of each person entering the hospital (should the need arise).
• Uses Infection Control procedures and maintains a clean work environment.
• Thoroughly completes the daily Opening and Closing Checklist.
• Accurately records items brought in to be delivered and/or donated; verifies the person is here before drop-off person leaves (such as florist) and completes the delivery log while ensuring correct person receives item and we have record of them receiving item(s).
• All paperwork is processed accurately and utilizes date, time, and location as needed (i.e., patient envelopes, paperwork, etc.) so that we can follow-up.
• Assist with other projects as needed, as directed by Volunteer Services Manager, and/or the Volunteer Coordinator.
• Stays current on all communication within our department and organization by reading all emails in a timely manner.
• Take time to check the intranet for relevant information, along with verifying all assignments are current.
• Always maintains confidentiality and privacy.
• Understands and maintains boundaries with volunteers.
• Participates in ongoing education among peers and utilizes education funds to improve skills and opportunities.

Skills

Professional appearance

Customer service

Team player

People skills

Health screenings

Motivation

Communication

Education: high school+

Computer skills

Confidentiality

Patience

Education

High School Diploma or higher

Tools

Computer experience

Job description

San Juan Regional Medical Center in Farmington, NM seeks a Check-In Service Associate to greet visitors, direct guests, and support hospital initiatives. You will train and supervise Information Desk volunteers, ensuring exceptional service and a safe, welcoming environment.

The role emphasizes confidentiality, patient privacy, and effective communication with staff and families while handling health screenings as needed. Join a values-driven team dedicated to delivering compassionate care.